CUSTOMER SERVICE

Please take the time to review the following guidelines regarding Ordering, Cancellation, and Service Request procedures.  While it is true that Beach Drapery Service has been designed to simplify the entire window covering sales process; there are some things that are necessary to expedite your orders.

Order Requirements:

• All order must be in writing.  A purchase order must be issued for any window covering order.
• A floor plan must accompany every order.
• A completed worksheet must accompany each order.

Cancellation Requirements:

• All cancellation requests me be in writing.  There will be no exceptions.
• All cancellation requests must be made in a timely fashion.  Some orders cannot be cancelled due to manufacturing and fabrication constraints.  Please confirm with Beach Drapery Service that an individual order is eligible for cancellation.  A written cancellation request does not guarantee that an order can be cancelled.  Written confirmation of all cancelled orders will be made.  Any cancellation requests received after cutoffs will be billed as a completed order.

Service Requests:

• All service requests must be in writing.  There will be no exceptions.  Service requests must include a description and location of the products in question.  (See Beach Customer Service Form)
• Service requests must include current phone numbers and access dates in order to schedule the service call.